Data requests

Who this covers

The customers your items were sold to. A customer is found by the email address on their registrations, or by their name where a registration has no email. Your team are users, not customers.

1 · Subject access — export everything held

Customer Croft Catering — accounts@croftcatering.example (2 items) Harbour Café — orders@harbourcafe.example (2 items) Harlow Convenience — stores@harlow.example (2 items) Old Mill Bakery — info@oldmillbakery.example (1 item) Priory Deli — orders@priorydeli.example (2 items) Sandbeck Farm Shop — hello@sandbeck.example (3 items) The Bell Inn — kitchen@bellinn.example (2 items) Unknown — stock transfer (1 item)

Download their data (JSON)

2 · Erasure — remove a customer

On every item registered to them, their name, email and reference are replaced with [removed]. On the claims for those items, the mobile number for texts is cleared (and the texts stop), a claim they raised on the warranty page no longer names them, the photo they sent is deleted from disk, and every email and text sent to them is blanked.

The items and their claims stay. The product, serial, sale date and term, the fault, your assessment, the decision and the outcome are the warranty record. Warrantora refuses while a claim on their items is still open, because you still owe them a decision or a repair.

Kept: the fault as the customer described it in their own words, with the claim, because it is part of the warranty record.

Customer Croft Catering — accounts@croftcatering.example Harbour Café — orders@harbourcafe.example Harlow Convenience — stores@harlow.example Old Mill Bakery — info@oldmillbakery.example Priory Deli — orders@priorydeli.example Sandbeck Farm Shop — hello@sandbeck.example The Bell Inn — kitchen@bellinn.example Unknown — stock transfer

Erase this customer