The fault, as reported
Lid hinge cracked; the lid no longer seals and the freezer frosts over in a day.
What happened next
- Raised Sep 29, 2026Recorded as in warranty on that date.
- Assessed 2026-10-01 · Owen BaptisteHinge casting cracked along the moulding line; no sign of impact. Same batch as two earlier hinge faults.
- Approved 2026-10-02 · Ruth KelleherOutcome: ReplacementManufacturing defect in the hinge casting, inside the 24-month term. Replace the lid assembly.
- Resolved 2026-10-06Lid assembly replaced on site; seal tested.
Evidence
0 · never publicA photo of the fault is the cheapest
way to settle an argument about it six months later.
The item
Meridian 600 chest freezer
MF600-25-00931
- Sold
- Sep 14, 2026
- Cover ends
- Sep 14, 2028
- Today
- In warranty
The claim keeps the answer from the day it was raised, whatever the cover says now.
Return authorization
Issue a number for the customer to write on the box.