The fault, as reported
Compressor will not start. Customer asking for a replacement unit.
What happened next
- Raised Sep 14, 2026Recorded as out of warranty on that date.
- Assessed 2026-09-17 · Owen BaptisteCompressor has seized. The unit was sold 800 days ago on the 12-month standard cover, so it was already out of warranty by more than a year when the fault was reported.
- Approved 2026-09-18 · Ruth KelleherOutcome: Out of warrantyDeclined: outside the warranty term. The cover ran to 12 months from the sale date and this was reported at 26 months. Quoted for a chargeable repair at £310 including the compressor; customer has the quote and their statutory rights are unaffected.
- Resolved 2026-09-24Chargeable quote sent. Customer declined and kept the unit.
Evidence
0 · never publicA photo of the fault is the cheapest
way to settle an argument about it six months later.
The item
Meridian 200 counter chiller
MC200-22-00551
- Sold
- Sep 4, 2024
- Cover ends
- Sep 4, 2025
- Today
- Expired
The claim keeps the answer from the day it was raised, whatever the cover says now.
Return authorization
Issue a number for the customer to write on the box.